Our promise
If something is wrong, we will make it right
We would rather have a customer who comes back than one order we refused to fix. So if a piece arrives broken, faulty, or is simply not what you ordered, tell us — we will replace it or refund you. No argument, no forms.
You pay the courier at your door and you have not seen inside the box yet. This page is here so you know what happens if what is inside is not right.
What can I send back?
Anything that arrived broken, damaged, faulty, or that is not what you ordered — wrong piece, wrong colour, wrong size. Also anything that is genuinely not as it looked on the site. Photographs can flatter a finish, and if what you unwrapped is not what you thought you were buying, that is a fair reason to tell us.
How long do I have?
Seven days from the day it reaches you. Tell us as soon as you can — the sooner we hear, the easier it is for us to sort out, and a message the same evening is ideal.
How do I start?
Message us on WhatsApp with your order number and a photograph of the piece. The photograph is not us being difficult — it is usually enough for us to see the problem straight away and send a replacement without asking you to post anything back.
Who pays to send it back?
We do, when the fault is ours. If the piece is broken, faulty or simply not what you ordered, the return costs you nothing. If you have changed your mind about a piece that arrived exactly as described, the return postage is yours to cover.
Replacement or refund?
Whichever you would rather have. We will send the same piece again, swap it for something else of the same value, or refund you in full — your choice, not ours.
How quickly do I get my money?
Refunds go back by bank transfer or Easypaisa/JazzCash, usually within two working days of the piece reaching us — or of us seeing the photograph, when there is no need to send anything back.
The one thing we cannot take back
For hygiene reasons, briefs, bodysuits and any piece with its hygiene seal removed cannot be returned unless it arrived faulty.
Tell us
Message us with your order number and a photograph. A real person reads it — usually within a few hours.
Delivery is Rs 250 and you pay it to the courier at your door. See how we pack every order.