What you are agreeing to

These terms, in one line

By ordering from sedusa.pk you are agreeing to what is on this page, and to how returns and refunds work, which is part of it.

Who you are buying from

Sedusa. Every way to reach us is at the foot of this page, and a real person reads the WhatsApp number.

When an order becomes an order

Putting something in a bag and finishing the checkout is you offering to buy it. It becomes a sale when we confirm it — by message or by handing the parcel to the courier — and not before.

We may decline an order, and we will tell you why. The honest reasons are these: the piece sold out between your order and our packing it, the address or phone number cannot be delivered to, or the price shown was obviously wrong. We will never quietly substitute a different piece for the one you chose.

If a price is plainly wrong, we are allowed to correct it before anything ships. Not to haggle after the fact — to stop a typo that puts a whole category at a tenth of its price from being a contract. You will be told, and you can walk away.

Prices and paying

Prices are shown in Pakistani Rupees and include whatever tax applies. Delivery is added at the checkout and shown to you before you confirm.

You pay the courier in cash when the parcel arrives. Nothing is taken before that.

Prices change. The price that counts is the one shown when you placed the order.

Delivery

We hand parcels to a courier and they deliver them. The times we quote are theirs and are estimates, not promises — a route can be held up by weather, a strike or a public holiday, and none of those are within our reach.

Somebody has to be at the address to accept the parcel and to pay for it. If the courier cannot reach you, they try again and then return the parcel to us. A parcel refused at the door costs us carriage in both directions, and we would much rather hear from you beforehand that the timing is wrong.

If something is wrong with what arrived

Returns and refunds says exactly what we do, and that page is part of these terms. The short version is that something broken, faulty, or not what you ordered is ours to put right — replaced or refunded, whichever you would rather have.

Your account

Keep your password to yourself, and tell us if you think somebody else has it. Anything done through your account is treated as done by you.

We can close an account that is being used to abuse the shop or other customers — fake orders, abusive reviews, attempts to get at other people's details. That is the only reason we would.

What you write and the photographs you send us

A review you leave, and any photograph attached to it, is published on the piece it is about. By sending it you are giving us permission to show it here and in the shop's own marketing, for as long as the review stands.

Two conditions, both obvious: it has to be your own photograph, and it has to be about the piece. We will take down anything abusive, anything that names another person, and anything advertising something else.

What is ours

The photographs, the videos, the written descriptions and the arrangement of these pages are ours. Use them to tell somebody about a piece you liked. Do not republish a catalogue of them, scrape the site, or pass our photographs off as another shop's stock — which is the particular thing this clause is here to name.

What we are responsible for, and what we are not

We stand behind what we sell, on the terms set out in returns and refunds.

Beyond that: we are not responsible for loss that does not follow from the piece itself — an occasion missed because a courier was late, a profit lost, a parcel delayed by something outside our control. Our responsibility for any one order does not exceed what you paid for it.

None of that takes away a right you have by law, and nothing here is intended to exclude liability that cannot be excluded.

Links to other places

Where these pages link somewhere else — a marketplace listing, a social profile, a courier's tracking page — what happens there is that company's business and runs under their terms, not ours.

If these terms change

They will, as the shop changes. The date at the top is when they last did, and the version on this page is the one that applies to an order placed today.

Which law applies

The law of the place where Sedusa is registered, at the address given below, and its courts are where a dispute would be heard. If something has gone wrong, a message is a far better first move than a court, and we have never needed one.

Who to ask

Sedusa is responsible for this shop and everything sold on it, and is who you are asking when you ask.

• Shop 1, Placeholder Arcade, Gulberg III, Lahore
• hello@sedusa.pk
• +92 300 0000000
• sedusa.pk